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Deputy Mayor / Adjoint au Maire

Re: Data plan sucks.


@surreyboz wrote:

@dxvillbxbyy64 wrote:

I'd like to speak with someone over the phone about this otherwise you're losing a customer. I dont want to speak to a bot or wait hours for an email response.


Unfortunately speaking to someone over the phone is not an option. 


Yeah, this is the online service model... you'll need to send a message to a MOD.

 

They are good though, and will get you sorted out quickly.

 

Good luck!

Mayor / Maire

Re: Data plan sucks.

 @dxvillbxbyy64 

Where do you see these numbers?

Are you seeing used or remaining on your phone?

Are you seeing used or remaining on the self-serve overview page?

Did you get a text warning you at 75% or even 95%?

Do you have a data block to protect you from overages that other carriers have?

Good Citizen / Bon Citoyen

Re: Data plan sucks.

Cool I'll take my hard earned money somewhere else🤷🏼‍♀️

Model Citizen / Citoyen Modèle

Re: Data plan sucks.


@dxvillbxbyy64 wrote:

I'd like to speak with someone over the phone about this otherwise you're losing a customer. I dont want to speak to a bot or wait hours for an email response.


Then obviously PM is not for you. But on the positive side, once you sorted out your problem you will not have to speak to any service rep.

Mayor / Maire

Re: Data plan sucks.


@dxvillbxbyy64 wrote:

Cool I'll take my hard earned money somewhere else🤷🏼‍♀️


Soooo....you're not willing to do your own investigation on the possibility that you're misunderstanding something? You're just gonna blame the company and leave?

I see.

Good Citizen / Bon Citoyen

Re: Data plan sucks.

I've gone through every tab this website has to try and fix the issue lmao, it's ridiculous that the company doesnt actually have a team that can call and sort things out with. I'm a part time student and pay my bill on my own, that's 4 hours of hard labor that I waste on a phone plan that doesn't even work.  

Good Citizen / Bon Citoyen

Re: Data plan sucks.

You should understand as someone who was unhappy with Telus that we want what we pay for, I've gone through every response and advice I've tried multiple times to fix the issue and it still does not work. So yeah I'm going to blame it on the company for wasting my time and money. 

Mayor / Maire

Re: Data plan sucks.


@dxvillbxbyy64 wrote:

No I have only USED 2.8 of my data and I should have 5gb because my plan is 40 dollars a month for 5gb and free text n call Canada wide so I dont understand why its telling me to sign in when I havent used up all of my data. It's very frustrating because I paid my bill for this month and cant even use my data? Wtf.


@dxvillbxbyy64  When that happens it can be a number of things primarily related to your phone and not your account. Please note that PM had an issue with the Data not resetting properly during renewal and that might be the problem.

 

Can you please answer these questions:

 

  1. What type of phone/model do you have?
  2. Did you set a data limit on your phone
  3. Are your APN settings using (Public Mobile) 

 

Deputy Mayor / Adjoint au Maire

Re: Data plan sucks.


@dxvillbxbyy64 wrote:

No I have only USED 2.8 of my data and I should have 5gb because my plan is 40 dollars a month for 5gb and free text n call Canada wide so I dont understand why its telling me to

Hi @dxvillbxbyy64, so your data was working at one point, which means the APN settings are correct.  Please read through the explanation by @srlawren below to see if the other reasons listed apply....

 

@srlawren said:

"From past experience in the community, I would say that the majority of people having issue connecting their data are not Public Mobile's fault.  Typical causes include:

- APN setting misconfiguration

- Customer has consumed of all the data in their plan/add-on(s)

- Mobile data accidentally turned off in phone settings by customer

- Phone is cutting off data becuase customer previously set a limit in the phone's setting and forgot

- Phone needs to be rebooted

 

None of these are issues with the service."

Deputy Mayor / Adjoint au Maire

Re: Data plan sucks.

@dxvillbxbyy64 have you mentioned which phone model you have?  If we know that, we could help you look at the data settings to see whether there is a limit set.  

 

Have you confirmed in your online self-serve account Overview page that it still shows data?  A snapshot of your overview page (with personal details blanked out for privacy) will confirm that.  

 

Other than that, if you only paid on May 6th, then it might make sense to try and figure this out since that was only a week ago.  

 

Other question is, since your data was working at some point, what happened since then?  Did that occur with a phone software update, out of the blue, or immediately after you paid for the 30/90 days?  Something must have changed to have this occur.  Anyway, good luck whatever you decide.