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Great Neighbour / Super Voisin

Rewards

I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?

GR
Deputy Mayor / Adjoint au Maire

Re: Rewards

@NVMOS  it will go towards your next months renewal!  When you sign up you always have to pay the full plan amount plus tax  and then if you get the 2$ autopay and 10$ referral those will go towards the next month.

Oracle

Re: Rewards

its how teh system works. rewards are collected and processed on the nect payment.  iirc your next payment will have a second autopay reward so your payment will be $4 less and on your third paymnet your reward will settle down to the reguar $2

Great Neighbour / Super Voisin

Re: Rewards

You should get it next month!


@NVMOS wrote:

I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?


 

Great Citizen / Super Citoyen

Re: Rewards

Rewards are applied to subsequent renewal...the initial payment will be in full. 

Oracle

Re: Rewards


@NVMOS wrote:

I received a "reward" when I signed up for my account-why was it not deducted from my initial payment?


Public Mobile is prepaid, so if the reward was autopay reward, $10 for 6 months on a certain value plan or the referral $10 for plans over $25.  You must first purchase the plan to qualify for the reward so that is why it isn't applied to your initial payment.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Citizen / Super Citoyen

Re: Rewards

Those rewards will only be applied to your next bill.

Moderator

Re: Rewards

@NVMOS

 

Here is a link to help better understand the way the Rewards work : 

 

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/General-Reward-Rules/ta-p/164

 

 

Regards,

 

Eddy PM Mod

Highlighted
Oracle

Re: Rewards

Hey @Eddy_G , Nice to see you joining the conversation, though I do hope it's not at the expense of responding to tickets. Robot wink


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.