05-20-2020 01:20 PM - edited 01-05-2022 11:58 AM
Hi.
I was reading some other questions about loss of referral credits and I saw mention of a list of referral accounts.
How do I find that?
I'd like to know if I legitimately lost a referral credit or it was in error.
Thanks.
Solved! Go to Solution.
05-20-2020 04:22 PM
Thank you.
05-20-2020 04:20 PM
Much appreciated. Thank you.
05-20-2020 01:29 PM
@valleyparade wrote:Hi.
I was reading some other questions about loss of referral credits and I saw mention of a list of referral accounts.
How do I find that?
I'd like to know if I legitimately lost a referral credit or it was in error.
Thanks.
Public Mobile recently issued a fix that would remove "Ghost" referrals. It mostly happened when one of your referrals accounts got suspended you would still get the credit and when they re-activated you would get another credit. So you were getting $2 for that one number. Other cases just had referral rewards showing up for no reason. They have issued a fix for this but if you feel that you are missing a legitimate referral you will need to know what number is missing from your list to provide the data for them to look into it.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
05-20-2020 01:27 PM - edited 05-20-2020 01:29 PM
@valleyparade log in to your self serve, look at your overview and click my rewards and click the arrow before "total rewards earned".
05-20-2020 01:25 PM - edited 05-20-2020 01:28 PM
Logon your self-serve account. On the landing page, click on my rewards. You will see your current rewards. You can expand the refer a friend rewards to see the complete list.
Once a referral is no longer active, the referral will be removed from your list.
If you can prove that you are missing a referral, then feel free to contact Moderators with the phone number(s) that are missing.
05-20-2020 01:23 PM - edited 05-20-2020 01:28 PM
In the rewards section
You can expand the rewards, then there will be a little triangle that you can click to expand the list
I'll try to make screenshot and post it here