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Great Neighbour / Super Voisin

Re: SIM card activation at London drugs

I got my SIM at a LD back on Aug 18 and got a the usual POS receipt ($0 for free SIM) as well as a 1 letter size page receipt. The clerk told me the 1 page was in case there was an issue with the activation or the plan that I was charged for so that I'd have a record to report the issue if I couldn't make my self serve account. 

Great Citizen / Super Citoyen

Re: SIM card activation at London drugs

You should be asking london drugs about this as they would have a answer for you about why they didnt give it to you the first time

Great Citizen / Super Citoyen

Re: SIM card activation at London drugs

I'm still working on the whole issue. The London drugs asst manager said that while they want to honour there own price matching policy she would only look into whether I had activated in store by talking to the employee from the Squamish location. She suggested I bring the issue to them personally which is not very convenient as I live in Vancouver. However I was there briefly this weekend and lucked out as the employee was working. After a little prodding he did remember activating my account. (Had I been given the paperwork this would not have been an issue.) When asked he said that store does not print this information for the customer as it's only to ensure the personal details are correct. It seems some cross location training is necessary so London drugs is consistent in the electronics department. Fingers crossed this matter will be settled tomorrow. Please note I addressed the issue within the 15 day software  return policy at London drugs. 

Great Citizen / Super Citoyen

Re: Free SIM card with in store activation...price match

Along with everyone's great suggestions of none except for contacting a moderator will prove or could prove in store activation. However it's occurred to me that in order to activate your SIM card do you not have to create an account with public mobile? Would that also include your profile? While London drugs activated the SIM card I did not create or access my account/profile til a week later. 

Town Hero / Héro de la Ville

Re: Free SIM card with in store activation...price match

@darliciousYou don't have to activate an online account if you do it in store. It is optional, and I think is for people who are not comfortable going online. I would expect the moderator could give you the when and where your particular SIM card had been activated.

Great Citizen / Super Citoyen

Re: Free SIM card with in store activation...price match

Ok now that I've thought about everyone's suggestions you have come the closest to the solution. My welcome activation message is dated at 8:40 pm the credit card/store receipt is dated 2 minutes later. It would be impossible for me to have not activated in store before the SIM card was purchased. Thank you

Highlighted

Re: Free SIM card with in store activation...price match

@darlicious I've went ahead and merged these threads.

Great Citizen / Super Citoyen

Re: Free SIM card with in store activation...price match

Thank you. Technology is generally not my friend. You may want to check out my post about "go mobile repair". (Free sim card with in store activation/ small retailer)

Great Citizen / Super Citoyen

Re: Free SIM card with in store activation...price match

Oh and the London drugs saga continues...went in today with my room mate after a lot of cajoling he agreed. Like many people he doesn't like change after 20 years with fido. But now I told him all that change will be in your pocket....75% more change. Anyhow after paying off his bill he asked for his phone to be unlocked. They didn't like that and asked to put him back on the phone to offer him a deal. I told them he's going to shop around and call back to see if they can match it. Ha he'll be calling back on pm's network!  So after all this and getting ld to price match "go mobile repair's" website's standard practice.(they weren't open today unfortunately) we went thru the in store activation only to reach the last 3 questions and old's computer from the early '90s froze. So now we are going to attempt our first online activation. I will probably have questions.....hopefully the computer has unfrozen because our first attempt immediately failed because we were stuck in the middle of the process on old's computer.

P.S. The manager at ld is working with pm to get me a refund on my SIM card. I'll know in a couple of days.

Great Citizen / Super Citoyen

Re: Free SIM card with in store activation...price match

Yes between the receipt time stamp, the welcome text, go mobile repairs on going free SIM card in store activation on their website....and the assistant manager phoning in sick at London drugs. The manager happily refunded the original SIM and I purchased another to take advantage of the BBC promo. Mark this as solved. Thank you community