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Good Citizen / Bon Citoyen

Purchasing SIM's at Walmart

I am a new customer of Public Mobile (only 2 weeks)... So I thought I would get a friend to switch over - Went to Walmart to purchase a SIM card and was told they can't sell them anymore without activation? I don't want a Walmart employee to create a profile for me - to ask me my address - to ask me my phone number - to ask me my email address. I don't want to stand there at the Walmart computer and scroll through a large list of phone numbers to find one I like. Why the new policy and a third party relaying my personal information?? The other 2 places that your SIMs are available would be at least a 90 minute drive (one way) for me. I changed to Public Mobile - Don't start disappointing me!

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Mayor / Maire

Re: Purchasing SIM's at Walmart

That seems very strange. 

 

I would ask to talk to a manager or simply say it's a replacement sim for phone and you just need the card as you already have an account.

 

I would also private message the mods with all the stores info.

 

see post below

Good Citizen / Bon Citoyen

Re: Purchasing SIM's at Walmart

I also think you MUST change all of your marketing that says "Get a SIM at Walmart"...   with a disclaimer that says Activation Necessary!

Mayor / Maire

Re: Purchasing SIM's at Walmart

@BlackSky unless things have changed pm is self serve.  No activations nessisity.

 

Also you could order a s online ne and have it delivered in 2-4 days typically

 

Good Citizen / Bon Citoyen

Re: Purchasing SIM's at Walmart

When I got my phone - I went to the first Walmart - and was told that...   Then I went to a second Walmart and apparently someone had not gotten the same memo and they sold it to me without activation...    Since then they have read the memo...   They would not do it.   The same guy that sold me the SIM 2 weeks ago said things have changed and they can't.  (even though he remembered me - no go)!!    Public Mobile needs to communicate this with the public...    I went to Walmart for that purpose and it was a wasted trip (20 minutes each way).

 

Good Citizen / Bon Citoyen

Re: Purchasing SIM's at Walmart

When you get the SIM you need to activate it online (mine was self serve) but you can't anymore.  They (Walmart) have to do it for you - or else - you aren't getting a SIM.

Oracle

Re: Purchasing SIM's at Walmart

@BlackSky, I suggest you private message the moderator team and inform them of the Walmart that has this strange policy of activating the service for the customer.  That is not a condition for purchasing the SIM card for this service.  This differs from other services that may require activation at point of sale.  The moderator team need to investigate and correct the store on proper conduct.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Mayor / Maire

Re: Purchasing SIM's at Walmart

wow, so I just calledmy local walmart and what a shock.  

 

  1. they only sell sim cards with activations
  2. they have access to the back end or access to call someone (didnt understand which)  if issues with activation occur
  3. no charge for activations
  4. happened 2 weeks ago ish

@BlackSky sorry for giving you misleading information

 

@Dave_M@Brooke_C@Moderator_Team,  Is this not information people should be infrormed about?  Especially since PM has a desire to be transparent???

 

 

 

Good Citizen / Bon Citoyen

Re: Purchasing SIM's at Walmart

I am disappointed that I have to stand in the aisle at Walmart - and while people are around - give out all my personal information.  This is REALLY encrouching on my personal privacy.  When I got my first SIM I did it online no issues.   Why the change Public Mobile?  @Moderator_Team

Mayor / Maire

Re: Purchasing SIM's at Walmart

@BlackSky it is really no different then if you activated a plan with koodo Telus etc... The issue is you should be allowed as before to buy a sim and activate it at home as before.