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mimmo
Retired Oracle / Oracle Retraité
Status: Brand new

I know during this promo the mods have had a huge backlog.  It would be nice to know the approximate response time/ fix time for various issues customers can expect to have in both in regular normal times (tends to be less than 24 hours during business hours) and extraordinary times (like this promo) ie 72 hours from initial message date or even better simply what day messages mods are working on.

 

I know Immigration Canada shows "we are working on applications submitted on this date".

 

It might even alleviate sending messages numerous times and to multiple mods, which only makes the problem worse.

 

 

 

 

3 Comments
Simon4s
Good Citizen / Bon Citoyen

Through private messages... I get no response. But when I tag a MOD/make noise on the forum, i get a response right away.

sacari
Good Citizen / Bon Citoyen

I really like this idea! Similar to what facebook displays on business pages "replies within hours" or "replies within 3 days" etc.

NDesai
Oracle
Oracle

You cannot do this on forums. If have own separate site or ticketing system, then yes but not for private messages. 

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