You definitely need a customer support hotline

[Sharon07]

I can't use my phone for any mobile services, including texting, calling, and data. There's no problem with my phone, and the payment has already been charged from my account. I can't get immediate help to fix the problem. The only thing I can do is waiting for you to reply my message with a bunch of non-helpful advice, and still didn't fix the problem. So I have to reply your message, and keep waiting. Terrible customer support services. Right now, nobody can reach me.

[CalvinW]

Agree, their response times are getting slower and slower 

[eelui]

Yes, just switched over to public mobile and would agree it was pretty stressful not being able to speak to something. Even something simple like a live chat would be helpful instead of the chatbot 

[Luddite]

Sadly, this is definitely NOT going to happen at PM. If you feel better with a call centre you need to choose a different provider. If never losing service is crucial read some ideas here: https://productioncommunity.publicmobile.ca/t5/Discussions/SECURITY-OF-SERVICE/m-p/23214#M4783

[tehowennathe]

Sure I'd love a call center but we all know if Public Mobile adds it back our plans would get more expensive then they already are.

[jpar]

With the way prices are increasing now for new plans at PM though... 😕