Further to my original suggestion of renaming the "Getting Started" forum topic (link below), I would suggest that under this topic, when clicking on "Start a help ticket", that the user's information be enetered and that the help ticket be protected for viewing by mods only. I know this goes counter to the community help philosophy, but the optics of so many help requests with account activation, plan changes, and payment issues, it may give the optics of a poor back-end system for PM. Personally, with all these issues having been raised, I feel like having an account with PM is as if problems can appear anytime and I should constantly watch my account for extra charges/accidental plan changes, etc. Russian roulette, especially in the public, is really bad optics.
https://productioncommunity.publicmobile.ca/t5/Public-Lab/Change-quot-Getting-Started-quot-to-quot-A...
