Offer online chat for customer service

[GOTIMEKTM]

Provide a chat portal for customers to resolve issues.

[ShawnC13]

@GOTIMEKTM, this will  not happen as that is not the customer service model that PM is designed after.  It is a strictly online through the community that you will receive customer service

[Luddite]

Sorry, PM has already evaluated this idea and reported it "Not For Us". 

[jeffster1970]

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@GOTIMEKTM wrote:

Provide a chat portal for customers to resolve issues.

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I think PM is going to stick with the community only thing. 1) Fellow users can help; 2) Too many would use online portal first rather than community. 

[Michael77]

@GOTIMEKTM,

I would like to have online chat but this is not the direction PM is going. Maybe that will change one day?

[will13am]

Not to start a flame war here.  Public Mobile has chosen this rather disruptive business model for a reason.  So those who don't subscribe to it can consider the alternatives.

[stonechucker]

Other than when Public Mobile has offered extremely good promo offers, the general response time for resolution of an issue is under 2 business hours.

[GOTIMEKTM]

I have never experienced that quick  a response time from Public Mobile.  I'd say 2 days or 2 weeks would be more accurate.

[Beeping]

No, wastes of our money, I wish there willl be no moderators so we can all save more.

[jeffster1970]

PM model isn't for the faint of heart, for sure, but once it is going, it seems to be real good. 

I think the mods do a good job here tho. As I've mentioned before, better than spending hours on the phone. I'm still with Fido for the tablet plan...and spending 3 hours hearing the same lame ass song....just saying.

[Michael77]

@jeffster1970,

Sorry to hear about your call centre experience. You must have really bad luck with them. I have to say, I rarely wait more than 1 to 3 minutes. It's fast and things get resolved very quickly.