Reduce confusion for 2016 Fall Promo plan holders by changing "Expired" in plan details

[srlawren]

Hi Public Mobile,

Note: this is a separate issue from the "Expired" issue that happens during people's renewals. 

Currently, anyone on the 2016 Fall Promo plan, they see this text in their plan details:

I realize that this is because the Promo Plan is no longer available, and it's actually nothing to worry about, but the label as it exists is confusing for folks that don't already know that it's not an issue.  It also leads to further confusion when people post here that their plan is expired, due to the aforementioned expired text that comes up during renewal evenings.  

I think that confusion and concern could be reduced by using a clearer label for this item in your backend system.  Although it really is an expired offering, how about changing the label to something like "Grandfathered 2016 Fall Promo", "Grandfathered 2016 Fall Promo Credit", or simpler varieties such as "Grandfather Promo Plan", "Grandfathered Plan", or even just "Grandfathered".  Any of these, in my opinion, would be clearer and less troubling than "expired".  

I realize it's a bit late to suggest this, since most people that have noticed this and worried have already come here and asked.  I still think it's worth doing if possible and simple [I'm assuming it is].  OR, if it's too late for the 2016 Fall Promo expired plan code, would you please consider using a clearer label on subsequent discountinued codes if and when you hold time-limited availability promos again in the future?

Thank you for your consideration!

[ShawnC13]

@srlawren, great idea it could simply be labelled Fall Promo 2016.  Any future promos could use the same naming ie. Summer Promo 2017.  But getting rid of the Expired should be a priority

[srlawren]

@ShawnC13 yes that would potentially work too.  I suggested the Grandfathered prefix because I suspect PM want the code to be immediately noticable as no longer available within their own system.  But I'm open to just about anything other than "Expired"  🙂

[paulie]

yep.... I freaked out when I saw "Expired"...  but then realized that it meant the plan is not offered any more.   The re-labelling suggested would be much better.

[SD08]

I would propose simply eliminating that line that says "expired".  Fall 2016 Promo is enough of a package identifier.  Expired plans will not be available in the plan selector anyway, so this is really redundant, in addition to being potentially confusing.

[NDesai]

I am on the old 90 days $90 plan and it simply says "Grandfathered". I am not sure why they worded "expired" on that promo. Should be an easy fix if get to it asap. 

[stonechucker]

I don't know why they changed it.  But any of the above suggestions would be great.  Or even discounted data not on offer.

i must admit, I would have been confused also, but I had experienced both the red expired label issue at renewal previous, and was able to read about this poorly understood label or a longer longer available plan choice.

[will13am]

Great idea. I sense this will be slotted right behind fixing thee account expiry during renewal.

[srlawren]

@Jeremy_M well looky here!  I'm thinking about this being good sign of progress...  keeping my fingers crossed!

[NDesai]

@srlawren Hopefully within a short time