Long Distance Add-on Country List

[CaNuCk07]

Hello! Recent forum post brought to light a relevant issue that it's difficult to locate which countries are on the long-distance calling list.

Perhaps adding this list below the add-on, or in the fine print in the footnotes of the page would be beneficial for those looking to add this.

[Samianauman]

Agreed with @CaNuCk07

[makkahn28]

Yes, I concur

[kav2001c]

The list has been posted many times in these forums

The fact we get so many duplicate threads asking same question tends to bury the already answered posts

[shartomjam]

I agree.  It should be something that is easily accessed, especially when you are purchasing the add-on.  It should not be buried in the forum threads.

[SD08]

 A search of the Knowledge Base yielded nothing.  This information should be added to that section, where it won't get buried.  

[Acekiller]

info like this should be posted in area easy to find!

[imm1304]

I just did a search for it and found it linked in the first thread from the results. Here is a link titled "Calling an international phone number": http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Calling-an-international-phone-number/m-... I want to suggest that @Jeremy_M add this thread to the knowledge base. Or at least copy-paste the linked post by Lachlan_M to a new Knowledge Base tile titled "List of Countries you can call with the LD Add-on"

[srlawren]

It should be right on the plans page (https://publicmobile.ca/plans) in the Add-ons section right in or under the Long Distance add-on info.

[imm1304]

@srlawren's suggestion is even more appropriate. Its best to have at least a link to that image containing the list of countries included right where the customer goes to purchase plans/add-ons. This info should be widely available so there is no guessing about what "international" means in the description for the add-ons.

[Jeremy_M]

@CaNuCk07

Thank you for sharing this idea with us. I'm currently working on a knowledge base article that describes the countries that are available to dial, and which add-on is needed.

Cheers,

Jeremy