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ShawnC13
Oracle
Oracle

Now that we have had

More Moderators Joined the Community as it is the only source of customer service is it possible to have hours extended.  Currently Mods are only available until 6 PM Pacific Time.  If there was even a mod that was available until 9 PM Pacific that would be a HUGE improvement for us not in the Eastern Time Zone.  I know it will be said that but we get 3 extra hours in the morning but that truly isn't the case for people that aren't up by 6 AM.

 

Not only would it help people in the West but now there would only be 9 hours of when there are no Mods available.  I suggested the below when I had first joined and hoping this may get more consideration now that the Social Media Support has been cut and added to the Community side.

https://productioncommunity.publicmobile.ca/t5/Public-Lab/Regional-Mods/idi-p/87288

5 Comments
will13am
Oracle
Oracle
Lol, @ShawnC13 are you giving public mobile reasons to justify the recent price increase?
Acekiller
Deputy Mayor / Adjoint au Maire

given the recent backlogs and the amount of bugs floating around, I say it is a necessity. 

canucks4life
Town Hero / Héro de la Ville

Very doubtful as long as the centre of the universe revolves around you know where...

SD08
Retired Oracle / Oracle Retraité

Agreed.  Considering that there are about 7 or 8 moderators online at the moment, I don't see why at least a couple of them couldn't work a later shift without increasing the total hours.

mimmo
Retired Oracle / Oracle Retraité

this miht be especially helpful if people start activating at WOW mobile at say 8:30 pm pacific.

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