Known Issues Repository

[imcphers]

It would be great to have a Known Issues area that could be a collection point for all the problems that are commonly faced due to bugs in the self serve interface.  It would also could be a place to publish when they are fixed.

A great example of one that I witnessed today is the I am authorized check box.  Workaround by @imm1304

Issue Description:  Not authorized to port number error even when box has been checked

Known Workarounds/Solutions:

The solution is that you must check the "I am authorized" box BEFORE you enter your number. This is very poorly represented in the UI, and is not obvious in any way.

Bug Reported to PM for resolution: Yes

[Chaos_Scorpio]

The Knowledgebase already exists ... its just at the bottom of the forums. 

[imcphers]

@Chaos_Scorpio

I see the knowledge base as a area to post how to instructions for the way things are supposed to work vs a known issues area would be for documenting defects/bugs and possible work arounds and expected resolution timelines.

PM probably doesn't want to air their dirtly laundry, but with this being a self serve model supported by a community we need a better way to track these issues that keep occuring and provide some indication that PM is working to provide permanent fixes.

[Chaos_Scorpio]

Then what you want is Simon to become active faster; check the announcements about it. that bot should suffice.