Inbox Upgrade/Improve

[Ionut]

If one of our Oracle didn't show in a post where is the Message button i would definitely not see it.

I've seen a lot of people having a hard time trying to send a private message to moderators.

Can we do something to improve it ? Or to make it much more visible ?

[srlawren]

Yeah this feature is not very discoverable, I agree @Ionut.  Thank goodness for @Luddite's awesome guide!

[Neives]

Although I didn't have too much trouble finding the Private Message feature or how to use it, I agree it can improved a little bit and what I would like to see (since the idea of a live chat has been logically killed previously) is a way to get email alerts whenever you receive a Private Message the way you do for practically everything else in the Community.

I would hope this wouldn't be too hard to implement and could be accessed in the standard account notification settings. I think it would certainly be easier on people who're new and/or don't have the habit of being continously logged in or checking their Community inbox/other notifications and would make the flow of chat and problems being resolved that much faster