IVR *611

[rcsal]

Your IVR or *611 service

Options

This service MUST have options to hear whats my plan and also to change my plan since NEW customers for Public dont receive Customer service over the phone // it is imperative that your *611 have better options due to the fact that not everyone has a computer or are able to use selfserve

[rcsal]

This service MUST have options to hear whats my plan and also to change my plan since NEW customers for Public dont receive Customer service over the phone // it is imperative that your *611 have better options due to the fact that not everyone has a computer or are able to use selfserve

[Luddite]

Thanks @rcsal. This is the place for suggestions.

[srlawren]

I just thought I would mention that although this would be a nice feature, I don't personally think it should be a priority for PM.  PM is billed as a self-serve, online-only discount service provider.  I don't mean to sound like a jerk, but If you are not able to use a browser on your phone or a computer to manage your account every now and then PM probably is not the right carrier for you, in my humble opinion, since that is their whole model.  I do think it would be nice to add this functionality to the *611 service, I'd rather see PM putting their efforts into fixing existing bugs first.  IMHO. No offense intended, @rcsal.