I have sufficient funds for a pre-authorized change of plan that I completed a week before my renewal of plan. The change of plan didn't go through and now my service is suspended due to insufficient funds to pay for the original plan. So the plan change didn't go through, my service is suspended, and I would be forced to pay extra money to get back service for which I'm unsure if you offer refunds if I change, I can't change the plan now, and I have to wait for your moderators to get back to me on the community which may take up to 48 hours. I understand you guys are a budget solution for mobile service, but please work to fix these types of glitches sooner rather than later. I've already missed 2 calls because of this ridiculousness.
