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Luddite
Oracle
Oracle

Allow customers to get 2 days of their current expired plan by entering their PIN after dialling 611. This is to cover:

a) cannot login to account and credit card is not registered

b) cannot afford payment today but can in 2 days

c) porting out but forgot plan needs to be active.

 

The reactivated plan is "back dated"  2 days when payment is received, otherwise suspension just continues as normal.

 

6 Comments
NDesai
Oracle
Oracle

Good idea. But the lack of no new features coming in and existing features not changing, i doubt this will ever happen. If there is any proof of them making improvements to 611 service or 611 texting, plenty of things can improve. Sadly, i am not expecting it to improve anytime soon.

Mana
Mayor / Maire

I like the idea to provide flexibility so that customers are not left without service. 

 

But I really think that PM should finally fix the most common and high impact issues such as:

 

- Autopay not working at renewal

- password reset feature not working. 

Michael77
Deputy Mayor / Adjoint au Maire

I like the idea. 🙂

mimmo
Retired Oracle / Oracle Retraité

Interesting idea, i actuallty would back it but maybe limig it to text and talk no data.

 

But i think as mentioned avove thete are far greater issues like fixing auto pay,  if fixed this would not be needed.

 

makkahn28
Mayor / Maire

That's something that I can Back definitely

PERHAPS, 3 Days, to give PPL that EXTRA pack of Spice to get the MONEY Up and running, Nothing too overly fancy

jpar
Model Citizen / Citoyen Modèle

This seems like a good idea! 

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