It seems to me that a significant number of the activation and porting errors adding to the pile of help requests are at least complicated by, if not a direct result of, attempting simultaneous activation and porting in the same operation.
Public Mobile has acknowledged as much in this message from moderator Dave_M on Nov.15:
http://productioncommunity.publicmobile.ca/t5/Announcements/Doing-wireless-different-has-its-ups-and...
Quoting the relevant portion:
"Separate the activation from the port. If you do the activation first you will have your account setup and ready to go. You can then log into self-serve and complete your port. This prevents incorrect porting information from affecting your activation."
Therefore, my idea is to at least temporarily disable the option during activation that allows customers to port their numbers. Simply leave them with the option to select a new number, and in the place where they would normally enter porting information, display a brief message as to how they may port their number afterward through their self-serve account. At most this would force customers to spend a few extra minutes changing their service provider, but better that than adding unnecessarily to the risk of spending a week+ without service at all, and adding to the activation error backlog.
While this may seem a bit like closing the barn door after the horses have left, it would help minimize any further pile-on. I mean, just because the promotion is over, doesn't mean there are necessarily zero customers signing up at the moment. At the very least, if Public Mobile is planning any further promotional offers soon, then this should ideally be implemented before that. If this ends up making a difference, perhaps this measure can be left in place indefinitely, at least until the risk of errors from the activation/porting combination is mostly fixed/eliminated.
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