Create extremely detailed instructions for new users or those curious about publicmobile

[234876]

For me becoming a new user was an every step struggling, difficult, and unpleasant experience! And I have been working online for the past 15 years!

Pls create extremely detailed step-by-step instructions for new users or those curious about the publicmobile service. So that the most unsophisticated individual would be able to understand and follow.

Pls create extremely detailed step-by-step instructions separately for new users who want to keep their current Wireless, Mobile, or Cell phone number.

Create extremely detailed step-by-step instructions separately for new users who want to keep their current Wireline or Landline phone number.

Create extremely detailed step-by-step instructions separately for new users who do not have a phone number now.

And create separate tabs or links to or for each group of such users.

Click here for porting instructions.  add  Or click here if you want to keep your current phone number.

-------------------------

90-day Province-wide talk, text and 6GB of data (4GB + 2GB of bonus data) on 3G*.

$186              -      $60        =     $126
Plan Costs        Discount     Total (+ tax)

Add or specify for every 90-day plan and its cost that $126 is the cost of the 90 day plan, which is $42 per 30 days.

-------------------------

Place absolutely clear and visible instructions on how to start a topic or place a question to the community. 

Place absolutely clear and easy to find instructions on how to place a question or send a private and secure message to admin, customer service, Moderator, or Moderator_Team.

I was searching for the way to do the above for an hour or more.

So pls put a large "Ask a question" link or tab on the home page.

and

Pls put a large "Send PM to Moderator" link or tab on the home page.

-------------------------------

Welcome to the Community
The place to get help, give help and share ideas

add link register to start a topic or place a question

add link register to send a PM to Moderator

-------------------------

As publicmobile.ca does not have customer service to call, the above would make getting info, help, and answers much easier and faster. This will attract more customers from all levels, from sophisticated users to dummies.

[234876]

Click here for porting instructions.  add  Or click here if you want to keep your current phone number.

-------------------------

[will13am]

Over time practically every self serve portal bug has been reported with a working solution posted in the community forum. It would be useful if the moderator team were to publish a knowledge base post collection of all these nuggets or useful information. Alas the best solution is to fix all the bugs.

[wetcoaster]

I agree that the knowledge base could be streamlined and expanded, and potentially renamed to FAQs (or something along those lines).

But I'm also with @will13am - the answers to the vast majority of problems are searchable. And wouldn't be necessary if the bugs would be eliminated.

There is also the reality that some people don't bother reading, no matter how much information is provided. Recent posts to this Knowledge Base article make it clear that the initial post, stickied on top of the thread and outlining all the relevant information has not been read... (I guess a solution would be to lock the thread.)