Big Red HELP Button

[neilselden]

Hi,

We have a lot of new people experiencing issues and not knowing how to go about getting help.

Sometimes they're just not searching the forums for an answer, and other times they need technical support.

Can we have a shockingly obvious link somewhere at the top of the Community page that links to PM Basics document?  It could include:

1. Basic troubleshooting
2. A link to search the forums
3. A link for Simon
4. Instructions how to contact technical support (aka Moderator)
   1. A clear detail of what information you need to provide
5. What you can expect from PM in terms of support (i.e., no phone support, tech issues are resolved by moderators)
6. I'm sure there are other great ideas out there too.

Cheers,

Neil

[phoenix]

I think I big link to the information on how to get help would be useful

[makkahn28]

That may work

[mimmo]

I was thinking of something similar,  creating a pointer thread, that could list questions, divided into categories and then show solutions or links to various posts.

It would be a thread that could be found easily and referred to, almost a cross form a FAQ and read me first etc....  Only issue would be to limit the posts to the thread, ie only creator adds to posting that way it 'doesn't get pages and pages of comments, almost as if its a closed topic.    Content would be added by private messaging the post creator and then  the new info is added.    I was hesitant to start this because felt there would need to be some buyin from the community.

[Chaos_Scorpio]

But who is going to read it.

The problem is people want a solution now so they expect to post a thread is the fastest way. Searching is BY FAR the fastest way ... chances are its already been asked and solved. But people are lasy and do not want to search or read.