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Good Citizen / Bon Citoyen

Plan Signup Didn't Work - Paid for Wrong One

I'm almost out of data for the month. My original plan was with 1GB of data, but I topped my account with enough for the 2GB plan and selected that, but unfortunately it only went through as the 1 GB plan. Now that I'm halfway through my billing cycle I'm already out of data 😞 Can a moderator help?

Model Citizen / Citoyen Modèle

Re: Plan Signup Didn't Work - Paid for Wrong One

@Gaglianosend a private message to @Moderator_Team


Re: Plan Signup Didn't Work - Paid for Wrong One

@Gagliano You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?If I do need Moderator assistance, what information should I provide?
    • Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information
    • In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Deputy Mayor / Adjoint au Maire

Re: Plan Signup Didn't Work - Paid for Wrong One

hopefully they can switch your plan, if not, they at least can help you renew your plan early

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