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Great Neighbour / Super Voisin

Phone Calls Not Working (Texting Works)

Hello, I have changed my plan on self serve and after I have already topped up my account it is telling me that I do not have a "Long distance" add on that allows me to make calls. I am making local calls and it is still telling me this message.

I have restarted my phone and the issue still percists. Can someone please look into it for me as I need access to my phone to make calls ASAP.

Thanks,

Mayor / Maire

Re: Phone Calls Not Working (Texting Works)


@DelvonD4 wrote:

Hello, I have changed my plan on self serve and after I have already topped up my account it is telling me that I do not have a "Long distance" add on that allows me to make calls. I am making local calls and it is still telling me this message.

I have restarted my phone and the issue still percists. Can someone please look into it for me as I need access to my phone to make calls ASAP.

Thanks,


Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Great Neighbour / Super Voisin

Re: Phone Calls Not Working (Texting Works)

Awesome that worked, thanks.

Hopefully they have a fix so others dont need to do that all the time.

Mayor / Maire

Re: Phone Calls Not Working (Texting Works)


@DelvonD4 wrote:

Awesome that worked, thanks.

Hopefully they have a fix so others dont need to do that all the time.


Yeah it's a funny quirk that is sometimes inexplicably needed.

But it works many times. Not all though.

Good Citizen / Bon Citoyen

Re: Phone Calls Not Working (Texting Works)

Calls not working texting works

 

I tried this several tiems with different amount of time between suspend and resume ...still the same message ...long distance addon thing. Let me know what next 

Good Citizen / Bon Citoyen

Re: Phone Calls Not Working (Texting Works)

 

 

I tried this several times with different amount of time between suspend and resume ...still the same message ...long distance addon thing. Didnt work for me

 

Let me know what next 

Mayor / Maire

Re: Phone Calls Not Working (Texting Works)


@jrzus wrote:

 

I tried this several times with different amount of time between suspend and resume ...still the same message ...long distance addon thing. Didnt work for me

 

Let me know what next 


Oh. I see you here now.

Another trick is to add another $1 manually into your account and restart the phone. See what happens.

Good Citizen / Bon Citoyen

Re: Phone Calls Not Working (Texting Works)

tried adding teh $1 ,,,,....The same message ..I need to add a long distance addon...at this moment i cant make or receive any calls

Mayor / Maire

Re: Phone Calls Not Working (Texting Works)


@jrzus wrote:

tried adding teh $1 ,,,,....The same message ..I need to add a long distance addon...at this moment i cant make or receive any calls


If you're on the $10 plan then maybe you're out of your 50 minutes.

Does your status say active? If the $10 plan do you see the minutes down below in the add-ons area. If not then really you're out of minutes.

Maybe post a screenshot of your overview page. Blank out personal info of course.

Deputy Mayor / Adjoint au Maire

Re: Phone Calls Not Working (Texting Works)

Good advice..z10 for mayor...wait...lol...he is a mayor..