Phone Calls Not Working (Texting Works)

[DelvonD4]

Hello, I have changed my plan on self serve and after I have already topped up my account it is telling me that I do not have a "Long distance" add on that allows me to make calls. I am making local calls and it is still telling me this message.

I have restarted my phone and the issue still percists. Can someone please look into it for me as I need access to my phone to make calls ASAP.

Thanks,

[RossN]

@Tearrahudsonxo are you on the 10 or 15 dollar plan? did you run out of minutes?

[GinYVR]

@Tearrahudsonxo Is it a sudden issue or is this a new phone? What phone do you have? Make sure it supports the 3G bands of Public Mobile? If they are not supported then you won't get voice.

[RossN]

@Tearrahudsonxo Hello what plan are you on?

[Tearrahudsonxo]

I can’t make calls ..

[jrzus]

I had run out of mins ......hence no calls just text worked ...its back to normal new billing cycle started.

[g19947]

I have same problem. Does the solution come from offically public? Who 's solution is 100% correct?

[jrzus]

Thx a lot..tht was the problem...great help ...thnk u 

[Carld123]

Good advice..z10 for mayor...wait...lol...he is a mayor..

[Anonymous]

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@jrzus wrote:

tried adding teh $1 ,,,,....The same message ..I need to add a long distance addon...at this moment i cant make or receive any calls

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If you're on the $10 plan then maybe you're out of your 50 minutes.

Does your status say active? If the $10 plan do you see the minutes down below in the add-ons area. If not then really you're out of minutes.

Maybe post a screenshot of your overview page. Blank out personal info of course.

[jrzus]

tried adding teh $1 ,,,,....The same message ..I need to add a long distance addon...at this moment i cant make or receive any calls

[Anonymous]

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@jrzus wrote:

I tried this several times with different amount of time between suspend and resume ...still the same message ...long distance addon thing. Didnt work for me

Let me know what next 

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Oh. I see you here now.

Another trick is to add another $1 manually into your account and restart the phone. See what happens.

[jrzus]

I tried this several times with different amount of time between suspend and resume ...still the same message ...long distance addon thing. Didnt work for me

Let me know what next 

[jrzus]

Calls not working texting works

I tried this several tiems with different amount of time between suspend and resume ...still the same message ...long distance addon thing. Let me know what next 

[Anonymous]

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@DelvonD4 wrote:

Awesome that worked, thanks.

Hopefully they have a fix so others dont need to do that all the time.

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Yeah it's a funny quirk that is sometimes inexplicably needed.

But it works many times. Not all though.

[DelvonD4]

Awesome that worked, thanks.

Hopefully they have a fix so others dont need to do that all the time.

[Anonymous · Accepted solution]

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@DelvonD4 wrote:

Hello, I have changed my plan on self serve and after I have already topped up my account it is telling me that I do not have a "Long distance" add on that allows me to make calls. I am making local calls and it is still telling me this message.

I have restarted my phone and the issue still percists. Can someone please look into it for me as I need access to my phone to make calls ASAP.

Thanks,

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Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.