cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

Can I upgrade plans prematurely

Hi,

 

I have been on a 90 day 6gb plan for $120 for a year now. I just topped up my plan two days ago. However, I now see there is a way better offer of 4.5gb for $40/mo. Is there any way I can just switch to this better plan? I'm only two days in so this would help a lot.

Mayor / Maire

Re: Can I upgrade plans prematurely

@Ale1, Normally, there are no refunds for unused portions of a plan.  If you switch now, you would start your cycle fresh, and pay in full.  You could do a change now, but have it kick in on your next renewal date.  That way, you lock in the plan.  Now, since it has only been two days, you could ask the moderators (via private message) if it would be possible for them to change you to your desired plan, without you loosing what you recently paid for your renewal.  no guarantee that they would do it, but they might (as a goodwill gesture).

In case you want to try...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.