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Great Neighbour / Super Voisin

No data

I can phone but cannot access data. Data is enabled. Sim card is activated . I have LG phone, model K210. Thank you for your help.


Accepted Solutions
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Town Hero / Héro de la Ville

Re: No data

@Lrozenberg88  LG phones require at minimum a network reset and sometimes a factory reset . Do a network reset and use @RossN 's apn settings when you get back in.

 

From any home screen, swipe left to locate and tap Settings. Select the General tab or scroll to and tap Reset. Tap Network settings reset > RESET SETTINGS > Reset Settings. A 'Network settings have been reset' message briefly flashes to indicate the reset is complete.

 

Welcome to PM.  Stay safe. 

View solution in original post


All Replies
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Mayor / Maire

Re: No data

@Lrozenberg88 hi did you just sign up ?  make sure your data is enabled try these settings Tap - settings - network and internet - mobile network - advanced ( scroll down to ) - access point names
Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank




Select Save/Done. Select Public Mobile to connect to the Public Mobile network



Tags (1)
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Great Citizen / Super Citoyen

Re: No data


@Lrozenberg88 wrote:

I can phone but cannot access data. Data is enabled. Sim card is activated . I have LG phone, model K210. Thank you for your help.


Try resetting your phone. Then after reset look through the network settings and set it to Public mobile. Did you just recently port over to Public?

 

Also check your self serve account and see that you have not used up all your data. 

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Great Citizen / Super Citoyen

Re: No data

@RossN is killin it today! good job!

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Mayor / Maire

Re: No data

@gpixel4 nothing better to do lol

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Good Citizen / Bon Citoyen

Re: No data

If your phone has latest update and you have plan with data, you should be able to access it. Log in to your account and see how data is used and how is left.

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Mayor / Maire

Re: No data

@Lrozenberg88  Try resetting your network settings and restart your phone. Note that after the reset you will have to re enter your Wi-Fi passwords.

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Town Hero / Héro de la Ville

Re: No data

@Lrozenberg88  LG phones require at minimum a network reset and sometimes a factory reset . Do a network reset and use @RossN 's apn settings when you get back in.

 

From any home screen, swipe left to locate and tap Settings. Select the General tab or scroll to and tap Reset. Tap Network settings reset > RESET SETTINGS > Reset Settings. A 'Network settings have been reset' message briefly flashes to indicate the reset is complete.

 

Welcome to PM.  Stay safe. 

View solution in original post

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Deputy Mayor / Adjoint au Maire

Re: No data

@Lrozenberg88  I hope you made a back-up of your phone first before you do a factory reset? I hope you did!?!

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Great Neighbour / Super Voisin

Re: No data

I did a network reset but it didnt solve a problem. I didnt do factory reset yet. I’m little aprehensive doing that. It might  not help and i might loose some data. There is no guarantee that it will help right?