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Great Neighbour / Super Voisin

voucher is not working why?

My vo

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Oracle

Re: voucher is not working why?

@Kevincary133 , some vouchers depending on source may take up to 48 hours to be activated.  Where did you source the voucher?  Perhaps others who use vouchers can provide their experiences with the same source.  

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Town Hero / Héro de la Ville

Re: voucher is not working why?

@Kevincary133 hi have you tried to enter it in your self serve or you can dial *611 on your phone

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Great Neighbour / Super Voisin

Re: voucher is not working why?

I bought it yesterday at circle k

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Mayor / Maire

Re: voucher is not working why?

@Kevincary133 

Some vouchers can time sometime to activate (up to 24 hours).  

 

Maybe try a different way of entering the voucher number.  For example, if you tried entering via self service account, try dialing 611 on your phone.  Vice versa.  

 

Make sure to enter the right numbers.  On vouchers, there  are a few sets of numbers.  

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Great Neighbour / Super Voisin

Re: voucher is not working why?

I tried at the 611 number and when it didn't take it I went online and it wont accept the pin there either

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Town Hero / Héro de la Ville

Re: voucher is not working why?

@Kevincary133 you may have to wait awhile longer as suggested or you can seek a moderators assistance click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator mention voucher issues check the envelope top right corner for a reply response time is 2 to 48 hours

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Good Citizen / Bon Citoyen

Re: voucher is not working why?

mine either. 

im going to Walmart today and forcing them to refund my $40 

 

**bleep** public - no **bleep**in care for their customers 

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Good Citizen / Bon Citoyen

Re: voucher is not working why?

Because public is **bleep**ing **bleep** - it’s been 22 hours and I have no phone unless using wifi . I need my photo 

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Mayor / Maire

Re: voucher is not working why?


@Sampatterson wrote:

Because public is **bleep**ing **bleep** - it’s been 22 hours and I have no phone unless using wifi . I need my photo 


@Sampatterson 

Sorry to hear about your troubles. Looking at your original thread, you did load the funds into your account, but it has not started your service.  

 

Try the following;
Report your phone lost/stolen in self service account.  

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.


This sometimes will reset your SIM/re-activate account.