call 611 to make a payment
I'm trying to pay thru my credit card and it still rejecting me.. Can someone please help?
@Tomsanuy Please clarify: are you trying to pay with a credit card already on file, or to add a credit card to your account?
I assume you are able to login to your self serve account?
I can understand your frustration with this. Check and see if your card isn’t expired. There could be a hold on the card related to a fraud alert maybe. Have you tried another credit card as well. if you haven’t already setup auto pay, I’d recommend that too. I’m also not sure if you’ve entered the billing address information for example if you’re in an apartment, enter the number then the building street number.