cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Citizen / Super Citoyen

Transaction History = $0 but I don't see a charge on my CC

I have AutoPay set up since September of 2018. I just received my Feb 4 - March 3, 2019 CC statement and noticed that the payment for my phone was not charged. When I look in my account transaction history on Public Mobile, I have a zero balance showing that I am Paid Up. 

 

I only Credit I have is the $2 for AutoPay and $1 for Referral.

 

I am worry that my account would be suspended due to non payment? What should I do?


Accepted Solutions
Highlighted
Mayor / Maire

Re: Transaction History = $0 but I don't see a charge on my CC

@Sarlye 

 

Your card was charged march 2nd

 

Your statement for credit card was march 3rd

 

It usually takes me 3-4 days for any credit card transaction to show up.

 

Everything is fine

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: Transaction History = $0 but I don't see a charge on my CC


@Sarlye wrote:

I have AutoPay set up since September of 2018. I just received my Feb 4 - March 3, 2019 CC statement and noticed that the payment for my phone was not charged. When I look in my account transaction history on Public Mobile, I have a zero balance showing that I am Paid Up. 

 

I only Credit I have is the $2 for AutoPay and $1 for Referral.

 

I am worry that my account would be suspended due to non payment? What should I do?


@Sarlye  I don't know your renewal date, it may be on your next credit card statement. Check your public mobile account history what day did it use the funds?

 

Can you post a screen shot of your public mobile account history (but blur out details)

 

Likely if you just had the renewal, it will be on your next cc statement

Highlighted
Mayor / Maire

Re: Transaction History = $0 but I don't see a charge on my CC

Can you also post a screen shot of your self serve home page (without personal details) so we can see the dates listed on the account?

 

 

Highlighted
Great Citizen / Super Citoyen

Re: Transaction History = $0 but I don't see a charge on my CC


@RobertQc wrote:

Can you also post a screen shot of your self serve home page (without personal details) so we can see the dates listed on the account?

 

Transaction HistoryTransaction History

Highlighted
Mayor / Maire

Re: Transaction History = $0 but I don't see a charge on my CC

@Sarlye 

 

Your card was charged march 2nd

 

Your statement for credit card was march 3rd

 

It usually takes me 3-4 days for any credit card transaction to show up.

 

Everything is fine

View solution in original post

Highlighted
Good Citizen / Bon Citoyen

Re: Transaction History = $0 but I don't see a charge on my CC

Your card might show it in pending transactions already though. People sometimes forget to look there and just look at the statement or the posted transactions.

Highlighted
Retired Oracle / Oracle Retraité

Re: Transaction History = $0 but I don't see a charge on my CC


@Sarlye wrote:

I have AutoPay set up since September of 2018. I just received my Feb 4 - March 3, 2019 CC statement and noticed that the payment for my phone was not charged. When I look in my account transaction history on Public Mobile, I have a zero balance showing that I am Paid Up. 

 

I only Credit I have is the $2 for AutoPay and $1 for Referral.

 

I am worry that my account would be suspended due to non payment? What should I do?


As Robert was telling you, your transaction history shows that you have already been charged and that it takes time for authorized credit card transaction to get changed to finalized/posted status.

 

As your plan renewed on March 2nd, there was never anything to worry about because the fact is that if you had not paid, you service would have already stopped working by now.  Public Mobile does not have any sort of payment vs. service grace periods.