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Great Neighbour / Super Voisin

Phone problems

I made a payment of 54 dollars and got a txt saying payment was successful but then a hour later everything on my phone no longer worked why ? 

Mayor / Maire

Re: Phone problems


@Courville89 wrote:

I made a payment of 54 dollars and got a txt saying payment was successful but then a hour later everything on my phone no longer worked why ? 


@Courville89What does your account status say? Is the payment still in your available funds or was it used to renew you plan? Did you make a payment after the cut-off date?

Can you send a screen shot of this?

 

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Great Neighbour / Super Voisin

Re: Phone problems

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Mayor / Maire

Re: Phone problems


@Courville89 wrote:

I made a payment of 54 dollars and got a txt saying payment was successful but then a hour later everything on my phone no longer worked why ? 


Did it work after you made the payment?

 

Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.

Mayor / Maire

Re: Phone problems

@Courville89


Thanks for the screen shot, looks like everything should be good to go

 

Restart your phone

 

If that doesn't work try this

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

 

1.  Report your phone lost/stolen in the self service account and logout.  Wait 5-10 minutes.  Re-login and report phone found.  Reboot your phone.  This seems to reset your SIM card and hopefully activates your plan/account.  
 
 
P.S. your screen shot of account history shows your name / account number, might want to edit that part out
Great Neighbour / Super Voisin

Re: Phone problems

Yes for maybe hour max 

Mayor / Maire

Re: Phone problems


@Courville89 wrote:

Yes for maybe hour max 


Sounds dumb but maybe it got flipped into airplane mode. Or the cellular radio was turned off.

What kind of phone is it?

Great Citizen / Super Citoyen

Re: Phone problems

was the money returned on ur credit card? Pm if u need more help

Great Neighbour / Super Voisin

Re: Phone problems

Don’t know if anybody can help me. I just renewed my plan for province wide calling. However it seems my region must be set differently as I can’t call out and it says I need long distance add on even though I’m making a local call. Help please!

Mayor / Maire

Re: Phone problems


@msheppard wrote:

Don’t know if anybody can help me. I just renewed my plan for province wide calling. However it seems my region must be set differently as I can’t call out and it says I need long distance add on even though I’m making a local call. Help please!


Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.