Data doesn't work

[Roselinehoule]

Hi

I am trying to connect to my data but when I turn it on nothing happens. The data icon does not appear.

Thank you

[LovesToPM]

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@Roselinehoule  a écrit :

Hi

I am trying to connect to my data but when I turn it on nothing happens. The data icon does not appear.

Thank you

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Hi, which model phone are you using?

If it's an Android, try: https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

If it's an iPhone, try https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

[EMasson]

You should select APN.

You can select the "Mobile Internet". The parameters should be like the link below in the LovesToPM email.

[cds_nl]

You also may get more feedback on your issue if post in the 'English' forum vs the French.

[CS_Agent]

Hi Roselinehoule,

Please verify if the APN (Access Point Names) is correctly set in the phone's settings, and if there is data left from your data allotment, from your Self-Serve account.

If the above conditions are met, and you still cannot connect to the internet, we will gladly examine the matter, should you create a ticket via SIMon. Here is how to: Click on the following link: https://www.publicmobile.ca/en/bc/get-help > then click on Chat with SIMon > ask to contact a moderator, and follow the required steps.

Yours,

The Public Mobile Moderator Team

[Yanleclerc3]

If it not working you just have to create or customize your APN (access point name )by going in your setup/connections/mobile network/access point name.there you customize your current APN or clic add to create a new APN if you cant customize the current one just clic on the current one and clic save after it you will be able to customize it for the apn setting there is the web site to help you