can't receive calls

[jdosso]

I just activated a acatel goflip phone for my mother 24 hours ago and ported over the number from Rogers. The phone can call out but cannot receive calls. I have powered off and also removed the SIM card and put it in again but it hasn't remedied the problem.

[computergeek541]

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@jdosso wrote:

I just activated a acatel goflip phone for my mother 24 hours ago and ported over the number from Rogers. The phone can call out but cannot receive calls. I have powered off and also removed the SIM card and put it in again but it hasn't remedied the problem.

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While you're waiting for this number port to complete for Public Mobile to fix this for you after contacting them, I would suggest reinserting your Rogers sim card as it should still be working. All incoming calls and most text messages (except those from within Telus/Koodo/Public) would be going there.

[geopublic]

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@jdosso wrote:

I just activated a acatel goflip phone for my mother 24 hours ago and ported over the number from Rogers. The phone can call out but cannot receive calls. I have powered off and also removed the SIM card and put it in again but it hasn't remedied the problem.

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@jdosso To be able to receive calls Rogers needs to release the number to PM. That hasn't happened yet so best to submit a ticket to PM and ask them to investigate.

[GinYVR]

@jdossoGive the number in this following thread a call https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-...

[Lemony_Snicket · Accepted solution]

It sounds like the number port is stuck.  Click on the ? and initiate a ticket to investigate the problem.