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account activation

katmckenzie
Great Neighbour / Super Voisin

I had completed first page of account set up, working on porting my number from Fido. i had to go back a page and now the systems says my sim card is invalid. I can't continue

3 REPLIES 3

popping
Retired Oracle / Oracle Retraité

@katmckenzie

Close your browser.  Restart your activation again.

Effort
Model Citizen / Citoyen Modèle

You have two options you can try. You can either delete your cache and cookies or you can use incognito mode.

 

If you're using chrome, hold CTRL+SHIFT and then tap DELETE and let go of everything. From there select the time frame of all time and clear both cookies and cache. If you're using a different browser, navigate there through the settings.

 

An easier way is just to use incognito or private mode.

Naultd52
Great Neighbour / Super Voisin

I am currently in the same predicament with a new number.  I believe a freind had the same situation and discovered that it takes a few minuted to get it activated.  Wait for 1/2 hour and try again.

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