Unable to sign in

[Debbie1977]

So I tried to log into my account with the email address I signed up with but it doesn’t recognize it.  How do I access my account without it?

[cavemantoronto]

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@Debbie1977 wrote:

So I tried to log into my account with the email address I signed up with but it doesn’t recognize it.  How do I access my account without it?

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Is it saying wrong password?  If it is, try password reset procedure if you already set up self serve account.  If none works, send private message to Moderator_Team asking for help.

[ChuckYeah]

Did you sign up online or at a Kiosk? If the latter, you may still have to set up your self serve account.

[Triguy]

You will need to register for a self serve account if you have not already done it.

https://selfserve.publicmobile.ca/self-registration/

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot your browser.