02-11-2018 10:12 PM - edited 01-04-2022 03:30 PM
EDIT: I just checked on another cellphone and I'm having the same issue, as well as testing my device with another sim card and no problems.
So, by elimination, the Public Mobile sent to me must be faulty. Do I get a new one free of charge or, if I buy a new one, do I get a credit?
******
Hey, just activated a sim card two days ago and at the time, I selected a new phone number on the website.
I am able to make phone calls, send and receive texts but UNABLE to receive incoming calls.
I've checked my APN settings and everything seems okay.
I have an unlocked Sony Xperia ZL that I was using in Brazil.
Thanks in advance for the assistance.
02-13-2018 01:43 PM
Thanks for the tips, guys.
I'm already in touch with the mods buy so far, no solution...
02-12-2018 01:08 PM
@viralset this sounds like an activation glitch. If you haven't yet, please reach out to the moderator team via private message for help. Here's all the info you need to do so and what to expect:
How can you get help with your account, activation, or service?
In your message please include:
If you have a Porting issue, please also include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
02-11-2018 11:22 PM - edited 02-11-2018 11:24 PM
A faulty sim card isn't going to cause only incoming calls to fail. If changing to a new sim card does solve our problems, it would be because the system made some updates to the provissioning of your service when you made the swap - but not actually because a problem with the sim card itself. More likely, there's a problem with your account. In addition - no need to check APN settings. They are not related at all to the ability to receive phone calls.
02-11-2018 10:36 PM
@viralset, I suspect there was some sort of issue with your account set up. Please send a private message to the moderator team detailing your issue and they should be able to resolve it for you. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Welcome to the service!
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...