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Good Citizen / Bon Citoyen

New Ulefone power 5 cant receive cell service.

Happy Holidays everyone. I need some help please. I bought a ulefone power 5 from china of course.

I am having problems receiving cell service on my phone. I am getting data and text messages but I can not use calling. I am currently on a 3g plan and when I search neyworks all I see is public mobile 4g. I am able to connect to it but I can not use my cell service.

Can someone help me please understand if I upgrade to a 4g package will my service be 100 percent again?

Public mobiles use these bands;

Public Mobile utilizes the following frequency bands:
4G LTE and LTE Advanced
700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA
850 MHz
1900 MHz (UMTS)

 

Ulefone accepts these bands;

My phone

https://www.gearbest.com/cell-phones/pp_009397994078.html?wid=1817324

4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz

2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
3G: WCDMA B1 2100MHz,WCDMA B8 900MHz

I am at a loss here because I am not sure if my upgrade to a 4g network with correct my issue.

Thank you all for your time.

 


Accepted Solutions
Highlighted
Mayor / Maire

Re: New Ulefone power 5 cant receive cell service.



@buzzzman

PM uses 3G 850 MHz and 1900 MHz frequencies for voice calls.  The Ulefone power 5 supports only 900Mhz and 2100Mhz 3G.

 

You masy ask why you cannot use 2G/GSM to make calls.  PM does not support 2G/GSM.  Only Rogers network supports 2G/GSM in Canada. 

 

Therefore, you cannot use your Ulefone power 5 to make calls.

 

Public Mobile utilizes the following frequency bands: 4G LTE and LTE Advanced

700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA

850 MHz
1900 MHz (UMTS)

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: New Ulefone power 5 cant receive cell service.



@buzzzman

PM uses 3G 850 MHz and 1900 MHz frequencies for voice calls.  The Ulefone power 5 supports only 900Mhz and 2100Mhz 3G.

 

You masy ask why you cannot use 2G/GSM to make calls.  PM does not support 2G/GSM.  Only Rogers network supports 2G/GSM in Canada. 

 

Therefore, you cannot use your Ulefone power 5 to make calls.

 

Public Mobile utilizes the following frequency bands: 4G LTE and LTE Advanced

700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA

850 MHz
1900 MHz (UMTS)

View solution in original post

Highlighted
Good Citizen / Bon Citoyen

Re: New Ulefone power 5 cant receive cell service.

Thank you.

Will upgrading to a 4g plan fix my issue for no cell service?

Highlighted
Mayor / Maire

Re: New Ulefone power 5 cant receive cell service.


@buzzzman wrote:

Thank you.

Will upgrading to a 4g plan fix my issue for no cell service?


It is the hardware issue with Ulefone power 5.  Switching to a 4G/LTE plan with not fix the problem.since your data is working on LTE.

Highlighted
Good Citizen / Bon Citoyen

Re: New Ulefone power 5 cant receive cell service.

Your IMEI - 358*************
Power 5
****Your device should work on our Network.***** Is it saying it will work on PB 4g lte network.
Your device has not been reported as lost or stolen.

Some international grey market devices may only be able to support hardware connection to some radio frequencies and not others. In these cases, the phone won’t work in the areas with incompatible frequencies.
Public Mobile utilizes the following frequency bands:
4G LTE and LTE Advanced
700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA
850 MHz
1900 MHz (UMTS)

Highlighted
Mayor / Maire

Re: New Ulefone power 5 cant receive cell service.


@buzzzman wrote:

Your IMEI - 358*************
Power 5
****Your device should work on our Network.***** Is it saying it will work on PB 4g lte network.
Your device has not been reported as lost or stolen.

Some international grey market devices may only be able to support hardware connection to some radio frequencies and not others. In these cases, the phone won’t work in the areas with incompatible frequencies.
Public Mobile utilizes the following frequency bands:
4G LTE and LTE Advanced
700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA
850 MHz
1900 MHz (UMTS)


You phone does not support the PM 3G 850MHz and 1900 MHz frequencies needed for PM voice call.

Highlighted
Good Citizen / Bon Citoyen

Re: New Ulefone power 5 cant receive cell service.

For a phone on a 4g plan to get cell service you need to have the phone work on PM 3G 850MHz and 1900 MHz frequencies? I thought 4g used different frequencies for its cell service.

Thanks for being patient.

 

Will my phone not work for cell,  text and data on Band7-2600MHz?

Highlighted
Mayor / Maire

Re: New Ulefone power 5 cant receive cell service.


@buzzzman wrote:

For a phone on a 4g plan to get cell service you need to have the phone work on PM 3G 850MHz and 1900 MHz frequencies? I thought 4g used different frequencies for its cell service.

Thanks for being patient.


PM uses 3G for calls.  Period.  The 4G/LTE plan only changes the speed of your data.  PM still uses 3G for calls for the 4G/LTE plan.

Highlighted
Mayor / Maire

Re: New Ulefone power 5 cant receive cell service.

The device *may* work on Chatr or one of the other Rogers brands.  Unfortunately, calls will not work on this service.

Highlighted
Good Citizen / Bon Citoyen

Re: New Ulefone power 5 cant receive cell service.

Thanks everyone for the help. I guess I bought a lemon.