@Paula2 wrote:
I used the wrong IMEI Number while porting, I want to use my new phone which has a different IMEI than the one used. Requesting to cancel the porting process iniated with the old IMEI.
@Paula2, the IMEI that is used for porting purposes is the IMEI of the last phone that was connected to the sending carrier's network. It is one of the possible 3 identifiers used to verify a number port. This has nothing to do with the phone that you want to use on this service. If you entered wrong porting information, the port would fail. Since you mentioned that incoming and outgoing text works, this would suggest the number port was completed. SMS uses the same phone number as phone calls. If there is nothing wrong with text messaging, then it could be an account provisioning issue affecting phone calls. One strategy that you could try is to toggle the lost phone/found phone feature in the self serve (reboot phone when toggling). Failing that, you will need moderator team support to resolve the calling issue. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for additional information on contacting the moderator team.
