Well that is very frustrating because when you type your IMEI in it literally says "your phone should be compatible with our network." She hadn't used any Canadian SIM as of yet (phone purchased in Australia ) so just put her dad's tbaytel/Rogers SIM...
@ShawnC13 She checked her IMEI number before signing up and it did say it was compatible. The model is A1601 (the sub models listed on your willmyphonework link dont appear anywhere so not sure which one it is). We tried the same SIM in a different p...