wrong rate plan

[Tootles]

We made a change on rate plan on May 11 to take effect on renewal date end of May but still showing the $25 plan We want the $34 plan which we applied for

[Phil_Adelphus]

@Tootles If it still shows the old plan today after the browser cache clearing steps then you would need to contact customer service.

[Tootles]

today is renewal day it shows $25/Mo Plan not $34/Mo plan

[hTideGnow]

HI @Tootles 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Tootles]

We asked on May 11 to change our Plan from $25/Mo to new Plan $34/Mo starting at the end of May when $25/mo Plan renewal came up it looks like we are still on $25/Mo plan we want the $34/mo plan to be active  

[Phil_Adelphus]

@Tootles   Is today the renewal date?  Sometimes the accounts section is glitchy on renewal day.  Did PM charge you the $34?

[Tootles]

old plan is $25 we asked for the $34 plan as of renewal end of May old plan gave us unlimited calling texting, new plan is canada US calling with 50G Data at 5G speed

[computergeek541]

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@hTideGnow wrote:

HI @Tootles 

what wrong rate plan? can you explain more ?

@hTideFnow 

I moved your post here from a second thread about the same topic.  Please seee the plan details from the first message post.

[hTideGnow]

HI @Tootles 

what wrong rate plan? can you explain more ?

if you find they charged you more, not take off legacy rewards, autopay discount and friend referral rewards, that is expected.  PM moved everyone to the new rewards system, Public Points