Community

mazarind · ‎08-17-2020

Hi there, i spoke with an agent before to purchase my new sim card (i'm new to public mobile)

and I've been specific about wifi calling, if not supported i could not change provider, he said that it was fully supported and to go further i mentionned my cellphone model and it was supposed to be functional. now can somebody tell me how to activate wifi call.

.

gjong26 · ‎08-18-2020

Have you tried changing your preferred network type on your cell phone to see if that makes any difference with your phone not getting any service? If you go to SIM and network settings try changing your preferred network type to 2G/3G. This happend to me when I was at my GF work. She works in a convention building thats all cement and for some reason I wasnt getting a great signal. You can try testing the signal coverage and where the signal is lost where you are at work. Does any of your co-workers have this same issue. Perhaps your phone might not work as good as others so testing out another phone might help.

kselmak · ‎08-18-2020

@LurganIeUk

They have couple of products but they are not interchangeable, if you use fongo mobile to move it to fongo home you need to open new home account and port the number (from fongo to fongo)

I've been using their freephoneline well over a decade, when sip configuration was one time $50, before they were purchased by fongo.

I use linphone on my cell and a sip box at home

LurganIeUk · ‎08-17-2020

@kselmak wrote:
@mazarind
There is definitely no WiFi calling with pubic mobile
One thing you could do is to forward it to fongo or TextNow number, those both are free and great alternative number that you could use while away from home.
If you need to appear to call from your cell number you can use hangouts dialer with your cell number as display, when people call back you would be receiving calls to your cell or wherever you forwarded it to
I have my long term number ported to fongo as well as my home phone (freephoneline actually with sip configuration)

Can you use zoiper with the sip information from Fongo? I guess that would depend on if how much you can program Fongo.

kselmak · ‎08-17-2020

@mazarind

There is definitely no WiFi calling with pubic mobile

One thing you could do is to forward it to fongo or TextNow number, those both are free and great alternative number that you could use while away from home.

If you need to appear to call from your cell number you can use hangouts dialer with your cell number as display, when people call back you would be receiving calls to your cell or wherever you forwarded it to

I have my long term number ported to fongo as well as my home phone (freephoneline actually with sip configuration)

LurganIeUk · ‎08-17-2020

@gpixel wrote:
if lucky has wifi calling, pm should at least start thinking about volte or something...

I use Voip.ms and an App called Zoiper over wifi and have the caller ID set to be my PM number. Did same for wife too.

gpixel · ‎08-17-2020

if lucky has wifi calling, pm should at least start thinking about volte or something... I have to say if I wanted a provider with features, lucky is the way to go... wow! Lucky's coverage beats pm for sure now. We need the "VOLTE"

geopublic · ‎08-17-2020

@mazarind Public does not support WIFI calling. Lucky Mobile does so that might be a better fit for you if its that important.

dabr · ‎08-17-2020

@mazarind wrote:
I use my phone for work at home where there is no service... my phone number is mandatory for other to reach me for work not people that i usually chat with...

@mazarind Then you might have to go with another provider that has WIFI calling available or try one of the WIFI apps. Perhaps TextNow might be a good option for you to download and use, it offers free calling/texting.

mazarind · ‎08-17-2020

i think that ive been mislead by the excelent customer service... it's souds like a PITA

mazarind · ‎08-17-2020

I use my phone for work at home where there is no service... my phone number is mandatory for other to reach me for work not people that i usually chat with...

esjliv · ‎08-17-2020

HI @mazarind ,

Welcome!

Triguy · ‎08-17-2020

PM does not have wifi calling. You could use apps like WhatsApp, TextNow, Skype, or Fongo.

gblackma · ‎08-17-2020

@mazarind there is no WiFi calling here. The agent misinformed you. Complain to the manager. And contact the moderators( Public Mobile customer service) about it. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.