01-07-2022 01:56 PM
01-07-2022 09:08 PM
@Whitby wrote:They don’t tell you that’s! Thanks
@Whitby - no unfortunately, it is not clear where to find this information.
Check out the help articles for Customer Support:
https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent
...and other helpful info.
01-07-2022 02:30 PM
When you change your account pin# they will ask you to answer at least 3 out of 4 additional verification questions that are not readily available in your account but it will be info you should know and just have access to the payment info you have registered to the account.
01-07-2022 02:24 PM
They don’t tell you that’s! Thanks
01-07-2022 02:02 PM
You can click on the chat bubble at the bottom right corner of your screen and type "change account pin #" and "human" and follow the prompts to submit your ticket via Simple--Simon.
or
You can send a private message:
Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
If you cannot remember your pin # include at least three ( if they apply)of the following:
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.
Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.
Do not post any of this info in the community only in your private messages when communicating or contacting the CSA/Moderator_Team.
To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-07-2022 01:57 PM
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
and them will reset for you,
Here’s How To Contact Customer Support Agent
Good Luck..