@MichelleAnnett
is that a brand new sim card never used? sim cards are one time activation thing. So, it must be a sim card that never activated before
if it is new and never activated, ask PM to check for you
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
