what happen to my phone or the plan?

[w335774225]

Hi everyone  

here is my situation.I was shopping in costco,suddenly,my phone can't use any app,Because I can't connect my phone to the Internet.I thought I was running out of data.but when check the data in the website at home,I still have 300MB left.

so could i ask what problem with my phone or the sim card?

thank you very much

[w335774225]

the next day the problem was solved.Thank you everyone.

[srlawren]

@w335774225 any update to your situation?

[denis2]

make sure the data on your phone is turned on in options

[srlawren]

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@slash407 wrote:

reset ur phone, im pretty sure that would solve ur problem. Sometimes theres a hangup on the switching, it even happens with wifi, weird.

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@slash407 I'd start with a reboot before a reset

[will13am]

@w335774225 , is it affecting data only or the issue is general network connectivity?  There is a possibility that a usage limit was set on the phone and the limit has been reached?

[srlawren]

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@w335774225 wrote:

Hi everyone  

here is my situation.I was shopping in costco,suddenly,my phone can't use any app,Because I can't connect my phone to the Internet.I thought I was running out of data.but when check the data in the website at home,I still have 300MB left.

so could i ask what problem with my phone or the sim card?

thank you very much

---

@w335774225 are you in the western half of the country?  There are apparently some intermittent network issues going on.

[JaimeLaPizza]

If you still can call with the phone or send/receive SMS, I don't think the problem is with the SIM card.