08-20-2024 08:00 PM
Trying to activate a new line for my father and have done everything and I am on the last step which is to access the public mobile site on the app on his phone. I have entered his account name and password and the screen says checking your session and has a circle that just keeps going (been doing this for over 15 minutes now) and will not load homepage. I even tried to login on my computer to my own account and am having the same problem. Is the site down ?
08-20-2024
08-20-2024 10:15 PM
There's no need to repeat the same information provided more than 2 hours earlier.
08-20-2024 08:36 PM
so, you are in the last step, after phone number choosing or porting? if you are at that stage, you need PM to help to finalize the activation. You won't be able to open proper Chatbot ticket with his account, so please message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-20-2024 08:16 PM - edited 08-20-2024 08:17 PM
Quick question @keytone
You are using the term "Site". Are you using the website via the phones internet browser or are you using the Public Mobile App? To me, it sounds like you're using the browser on the phone when you should be using the app to sign him up.
08-20-2024 08:04 PM
Try uninstalling the PM App, and reinstalling it, then try again.