website loop

[dwbrown]

how do I get paid like you for sitting here for 3 hrs trying to get an issue fixed? the website just loops around in a sirlce. i've had to log in 13 times since 530 am this morning

[slusagm]

@dwbrown 

legit message is important

but here, we are just customers.  I understand your frustration but I cannot speed them up.  You need to reply them again and ask for update

[dwbrown]

I'm not looking for a message being legit, I'm looking for something that resembles a timely resolution. this started a 530 this morning, 13 log ins later and 6 hrs I still have no resolution. although it seems to have no issue with badges and ranking and spamming my inbox

[slusagm]

the message you got was legit then

PM @CS_Agent replies slow sometime.  if you wait over 2 hours, reply them again and ask for update

[dwbrown]

is there a particular reason this should take over an hour?

[dwbrown]

it says CS Agent to dwbrown

[BKNS27]

@dwbrown 

No issues here with the app or the website. I am at the west coast.

[dwbrown]

well? a person named Loana messaged me almost an hour ago ( according to the chat) I messaged them back but I'm still waiting ( bout 45min now )

[slusagm]

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someone has reached out to me about half an hour ago. thanks. just waiting for a reply from them

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is that "someone" @CS_Agent  or @CSA_PM  ?  only these 2 are the valid PM staffs 

[dwbrown]

app does it too, I finally got in here, trying to get an issue resolved and someone has reached out to me about half an hour ago. thanks. just waiting for a reply from them

[slusagm]

what loop you got? you ever got into Hub? or just keep going back to login page from 2FA page?

try using a different browser.  If you are using app, uninstall and reinstall

[will13am]

@dwbrown , try using incognito mode.  Alternatively use the mobile app and be sure to download the latest version.