voice and data not working

[Tiecheng]

my app shows that my service plan has expired, voice and data not working, but my plan would be valid for 2 years.and it is only a few months since activation.i had submitted a form to your customer service yesterday, so far,my phone is not normal yet.

[Tiecheng]

the issue has been resolved.

[slusagm]

I think you need to ask PM to check and sort it out 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:

     https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hairbag1]

@Tiecheng 

are you able to log in to your account ? Download the Public Mobile app to your cell, log in to your account > Usage Breakdown to see current plan status. 

[Dunkman]

@Tiecheng 

Why would your plan be valid for 2 years?  Which plan are you on?  

Most plans with Public mobile are either 30 days or 90 days cycles.

Did you load up 2 years worth of available funds in your account?