viewing old call receipts

[silver2026]

Hi I am a current customer and I need to verify something by proving I called a certain store but I am unable to see past two months on my phone app. Where can I see a longer version?

[esjliv]

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@Community_QA wrote:

Usage history is 3 months, payment history is 6

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Actually @Community_QA  -

Payment history goes back 12 months! 😀

And, yes, Usage is only 3 months (90 days).

[Korth]

You don't need to capture screenshots anymore. One of the recent Self-Serve improvements is a button to download a pdf of all retained usage/payment history. On Windows desktop and Windows laptop, anyhow.

Mobile devices don't handle pdfs well, if at all. If pdf is an unreadable format then a mobile screenshot of the relevant entry might be easier.

[Community_QA]

Usage history is 3 months, payment history is 6

[softech]

@silver2026   Usage log has a maximum of 90 days.  Are you not able to past through 60 days?

Try to change to desktop mode on your phone browser and see if it makes a difference

If you want, you can download the log (all 90 days) in Excel format (but some device might see it in PDF format) and read them with another app

[HALIMACS]

@silver2026 

You can log into your self-serve account, and search your "Usage History".   Select the time period for the past 6 months and scroll through the entries for the calls you are seeking.

When you find the line item, screenshot the page.

Hope this helps.

[Timer]

@silver2026 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

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