user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

[Skipper]

My user name is now an 'old' email so I can't sign into Public Mobile. How can I update email and USER name.

[dabr]

@Skipper   Were you not able to submit a ticket via chatbot?  If you sent a private message then you need check your message box top right for a response from CSA's.

Also once you've changed your email to login to your self serve account, then you will be able to toggle off 2FA for future logins.

[computergeek541]

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@Skipper wrote:

I did send a ticket to https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .  Where will the reply come.  My old email is no longer active.

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Public Mobile won't be contacting you by e-mail. They will be contacting your by private message through this website. Also, for future, please only open tickets using the chatbot whenever possible. Sending a message directly to customer support agent results in slower service/response.

[Skipper]

I did send a ticket to https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .  Where will the reply come.  My old email is no longer active.

[BKNS27]

@Skipper 

The 2FA code can only be sent to the email and phone number registered to the account.

[computergeek541]

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@Skipper wrote:

Can I change the 2FA code to be sent to the secondary # instead of the primary?

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Sorry, but there is no option for that.

[Skipper]

Can I change the 2FA code to be sent to the secondary # instead of the primary?

[computergeek541]

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@Skipper wrote:

how can I change the email account on my profile.  I went into edit my profile information but only address is available to edit, not email field.

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Unfortunately, this cannot be done yourself. Please folow the instructions as members have provided.

[Skipper]

how can I change the email account on my profile.  I went into edit my profile information but only address is available to edit, not email field.

[BKNS27]

@Skipper 

You can still login to your account with your old email address and have the 2FA code sent through text.

As long as you remember the password and your account is not suspended.

[Outdoorsman · Accepted solution]

@Skipper hi to change or reset your email/username you need to contact a cs agent 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[dabr]

@Skipper   To change your email for self serve account you need to submit a ticket or send private message via the following links.  Try chatbot first.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437