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unable to use add on data

Lan2
Great Neighbour / Super Voisin

My plan data is up limited and I bought add on data. I am not able to use it by my phone. Why?

2 REPLIES 2

hTideGnow
Mayor / Maire

HI @Lan2 

 

When you login to My Account, does it show the transaction was completed? Does Payment History confirm you got the add-on?

 

try to do a reboot first (although you likely don't need it)

 

dust2dust
Mayor / Maire

Does your phone have the data limiting option on?

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