@Giang8
Have you tried manually adding the ESIM using the barcode in the welcome email? Might be worth a shot. Make sure all other sim’s and E-Sim’s are not active when trying to activate the new one. If all of this fails Customer Support will be able to help you out.
Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
