trying to get my plan back

[orion2189]

My auto pay was not taken, my plan has stopped since today.

I tried to log in, couldn't, reset my password, then had to wait 1 hour. it's now been 4 and am still getting wait 1 hour message.

[HALIMACS]

From these many locations, use store locator, @orion2189 

Stores near you (publicmobile.ca)

Also see here, Pre Paid Vouchers (publicmobile.ca)

[orion2189]

how do i get a voucher

[HALIMACS]

@orion2189 

Unless you know your PIN# to make a manual payment via *611 with the registered payment card on the account, pick up a Public Mobile payment voucher and apply the payment the same way, by calling *611 from your device. (you don't need your PIN to do the voucher payment)

[esjliv · Accepted solution]

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@orion2189 wrote:

My auto pay was not taken, my plan has stopped since today.

I tried to log in, couldn't, reset my password, then had to wait 1 hour. it's now been 4 and am still getting wait 1 hour message.

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@orion2189 

If you have no services, and it is past your renewal, maybe your autopay failed?

1. Add Funds to your Plan Amount (through SELF SERVE or by calling 611 if you have a card registered)
2. Method through Self-Serve account: Go to “Plan and Add-Ons” > Lost/Stolen Phone
3. Select Resume/Reactivate Service
4. Reboot

Try topping up your account in your SELF SERVE or by calling 611 to your plan amount. If still no service (still saying suspended) go into the lost/stolen feature in your SELF SERVE account and hit "Resume".

Reboot your phone. 

Let Moderators know of the failed autopay.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)